Japanese description does not give delivery time for furniture

Seems to be missing a special symbol for control.
When I try to request delivery to multiple stores for a large office/store/residence, I want to correctly stagger their schedules to minimize contacting the stores, but sometimes I fail.
This problem needs to be resolved as soon as possible. Hot fixes are needed.

The log does not even show the correct location after the order is completed.
I speak variable symbols and the rep gets it right. Seems really odd, lol