Game crashes while loading intro

Hello guys,
i have a problem with loading the game.
Everything works until i want to play a new campaign. After i click play the loading screen will show up and when it says “loading intro” everything crashes.

Somebody can help me.

I cant post my log because i am a new user but the last lines of the log are

C:\Windows\System32\WindowManagementAPI.dll:WindowManagementAPI.dll (00007FFE1CFD0000), size: 659456 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\System32\WindowManagementAPI.dll'
C:\Windows\SYSTEM32\twinapi.appcore.dll:twinapi.appcore.dll (00007FFE316F0000), size: 2097152 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\twinapi.appcore.dll', fileVersion: 10.0.19041.1865
  ERROR: SymGetSymFromAddr64, GetLastError: 'Das angegebene Modul wurde nicht gefunden.' (Address: 0000001E02AD8AE0)
  ERROR: SymGetModuleInfo64, GetLastError: 'Eine DLL-Initialisierungsroutine ist fehlgeschlagen.' (Address: 0000001E02AD8AE0)
0x0000001E02AD8AE0 ((<unknown>)) (function-name not available)
<Missing stacktrace information>

I have updated my GPU driver and disabled my antivirus. However, it still does not work.

Same :frowning:

Some people are having trouble loading their game with the newest update due to some new things we added to make things run better with large saved-games.

The devs are working on a proper fix, but for now, if you delete the “lib_burst_generated.dll” file from the game, it seems that has helped the game load properly for many people!